Policies and FAQ
Online Classes: For safety, all our classes are currently online, hosted on Zoom. When we feel it is safe, we will resume offering in-person classes, but students will still have the option of taking their classes online. We have taught online for 10 years, and have used computers in our lesson for 15 years, so we have learned to be highly effective online.
Refunds and Missed Classes: No refunds, credits, or extensions for missed classes. Make-up classes are not guaranteed but may be requested. Up to 3 make-up class requests may be granted per school year. They expire at the end of the period paid or end of the school year, whichever comes first. Additional make-up classes beyond the first three will each incur a $20 fee each and are not guaranteed. Refunds, cancellations, and temporary stops must be requested at least two weeks in advance. There is $200 fee for pausing classes or stopping for a credit. Stops must be at least 5 weeks long, and students lose their class spots. This applies to all classes including private sessions.
For refunds, normal classes receive $25 per remaining class after two weeks’ notice, minus a $200 fee. Mr. Simon’s small groups and Private classes receive $43 per remaining class after two weeks’ notice, minus a $200 fee. If your child stops attending classes, their spot is still reserved and their classes are still deducted until you notify us of your cancellation or a pause and the two weeks start. No credit will be given for such missed classes or lost make-up classes.
Privacy: Simon Academics may freely use student work as well as photos, videos, and recordings of students for blogging, advertising, training and educational purposes, without compensation to the student or guardians.
Student Behavior: Students are expected to listen to and obey teachers, complete all assigned work, and exert appropriate levels of effort. Students who are rude, disruptive, or dangerous may be asked to leave class temporarily or permanently, and there will be NO REFUNDS for behavior-related expulsions and suspensions.
When can I sign up a new student? Sign up whenever you would like at www.simonabc.com. You will not be billed until we know there is a spot. Once we receive your invoice, we will check to make sure space is available and that the class is appropriate and then we will email an invoice.
When and how do I pay? Once we send an invoice to you, you have 24 hours to pay. If you do not pay within that time, you may lose your spot. We do not hold spots for longer. Payments are through www.billandpay.com using ACH transfers. They are as publicly traded company with excellent security. Credit card transactions can be made through Square, taking a 4% charge. Checks and Zelle take an additional $10 charge. You will need to request a credit card invoice or to pay via methods other than www.billandpay.com.
What is the ∞ for class ratios? Most school year classes have an 8:1 student to teacher ratio. Most summer classes have a 10:1 ratio. Some classes with Mr. Simon have no limit in students. These classes use the ∞ symbol.
Can I pay for a part of the school year? For Normal Rate classes, you may pay for 5 classes at a time, half a school year, or a full school year. The classes must be taken every week. There is no spreading them out through the school year. All rates are prepaid. To get the full school year rate, you must prepay the full school year. If you sign up for half a school year, you will have to pay the same rate for the second half. Mr. Simon’s 8:1 classes require paying for a full school year to enroll.
Which grade level should I enroll my child in? Each class has a grade range: 2-5, 4-7, 7-9, and 9-12. Stronger students fit into the lower end and weaker students fit into the top. Placing a child in an overly difficult class does not help them. Most 6th grade students will be challenged in a grade 4-7 class, and a 7-9 class will be frustrating. Second or third grade is a good time to start writing classes. Starting later allows bad habits to solidify.
Should I start with reading or writing? Private or group classes? It depends on the child. Most parents and students are happiest starting with writing classes as the learning results are visible on the page. Group classes meet the needs of most children well, as it is more fun to learn with others than alone. Private classes are best for kids who struggle or need homework help.
What about math? We have found that math is most effectively taught in private classes. Please contact us for available times.
What are these different rates? The Normal Rate covers most of our classes, including Mr. Simon’s large groups. The Simon Rate is for for 8:1 classes with Mr. Simon. All our group writing lessons are written by Mr. Simon and used by all Simon Academics teachers. That said, we hire and train intelligent, professional teachers who have the freedom and capability to flexibly meet student needs.
Why these prices? We hire experienced, credentialed, professional teachers and pay them living wages in the Bay Area. Finding, training, and retaining good teachers is difficult, limiting our supply. All our teachers impart knowledge and skills.
Can I get FSA Reimbursement? We have parents who use us for FSA reimbursement, and we will provide a receipt with our EIN and class dates and hours. However, Simon Academics makes no claim nor implies that this is allowed or that you will be reimbursed. We do not provide childcare.